IP Telephony

Challenge

The Government agency required an IP phone system for their office. The suggested solution was to provide and implement an Avaya IP Telephony System which will ensure reliable end-user connectivity, guarantee dependable communication performance and be at par with current technology trends.

Solution

A consultation was set-up with the client to understand their specific needs, business size, and existing infrastructure. Identify their communication challenges and desired outcomes.

Based on the assessment, we designed a customized solution tailored to the client's needs that encompassed hardware (phones, servers), software licenses, and any necessary integrations.

User accounts were created with different features for each user and a tailor-made training program was set-up for the client on using the new system.

Business Outcome

The implementation of Avaya IP Telephony increased efficiency and productivity in the customer's environment, improved customer service by allowing faster response times and enhanced communication options with better call quality.